Who we are
Our website address is: https://www.archertreatments.com.
Our company name is Archer Specialist Treatments Ltd, otherwise known as ‘Archer Specialist Treatments’ or ‘Archers’.
We will not collect any information about individuals, except where it is specifically and knowingly provided by them.
When you visit our website, our web server collects some basic information such as your internet service provider’s domain name, which pages you accessed on our site, and when.
We use this information only to analyse the use of our website to help guide improvements. We do not collect any personally identifiable information.
In accordance with the General Data Protection Regulation (GDPR), any personal data we hold is:
- Processed lawfully, fairly and in a transparent manner,
- Collected for specific, explicit and legitimate purposes (and not used for anything else).
- Adequate, relevant and limited to what is necessary.
- Accurate – every reasonable step is taken to rectify inaccurate data without delay.
- Kept in a form that permits identification for no longer than is necessary.
- Kept secure.
The processing of personal data is necessary for contracts we have with our customers and suppliers, or because they have asked us to take specific steps before entering into a contract (E.G. surveying buildings etc.)
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
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What personal data we collect and why we collect it
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity data (including your first name, last name, marital status, title, gender and multi media images);
- Contact data (including your billing address, delivery address, email address, telephone contact numbers and social media contact information);
- Financial Data (including bank account and payment card details).
- Transaction Data (including details about payments to and from you and other details of products and services you have purchased from us).
- Technical Data (including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website).
- Usage Data (including information about how you use our website, products and services].
- Marketing and Communications data (including your preferences in receiving marketing from us and/or third parties and your communications preferences);
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
You will receive marketing communications from us if you have requested information from us or have given your specific and informed consent to receiving that marketing.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our members (including Contact, Identity, Financial and Transaction Data) for six years after they cease being members for tax purposes.
In some circumstances you can ask us to delete your data.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
You can ask us or third parties to stop sending you marketing messages at any time by contacting us.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us other than in accordance with this privacy notice.